We did a #servicedesign workshop today! We played back a bunch of customer journeys and #UserResearch findings, identified pain points and opportunities and agreed next steps for the project:
i) migrate our customer #database to a reliable platform and redesign it to better meet #userneeds (some hardcore #prototyping coming up), and
ii) develop our growth and marketing plan.
Some disagreement among senior managers which is pretty standard but tedious 😅

#JustFinished The Metaverse: And How It Will Revolutionize Everything by Matthew L. Ball #DigitalHistory #RedFez #EssentialRead and an eye-opener concerning the #TechRegulation #Standards and #Technology challenges, #UserNeeds #Usability #Xperience notwithstanding… still not convinced 🤔

https://www.goodreads.com/book/show/59064518