Jan D · @simulo
336 followers · 961 posts · Server hci.social

So you need some sort of trading between the problem spaces which works best when there is background knowledge about each other’s problems, which can be done by researching how the user acts and thinks, since this just gives you far more opportunities to constructively trade meaning than a mere short problem statement.

#ux #userresearch

Last updated 1 year ago

Jan D · @simulo
336 followers · 960 posts · Server hci.social

What I found more helpful in the end, though, is that there is no problem more actual (they need to be named, framed,argued for in either context). However, the challenge is, that the user describes is rarely the problem that the business can solve or even grasp from their perspective.

#ux #userresearch

Last updated 1 year ago

Jan D · @simulo
336 followers · 960 posts · Server hci.social

I often heared (and said myself) that "what users say is a problem is not the actual problem".
This makes it appear that the problem UxD finds is the *actual* problem whereas the problem the user names is the one that is *not actual* and at best a shadow of the actual problem. (Obviously that is great for researchers like me to sell the "actual problem").

#ux #userresearch

Last updated 1 year ago

Bernard Tyers · @bernat
254 followers · 798 posts · Server social.ei8fdb.org

I follow the Jean-Luc Picard @picardtips
school of user-centred design:

botsin.space/@picardtips/11085

#uxdesign #userresearch

Last updated 1 year ago

follerflausen · @follerflausen
170 followers · 560 posts · Server norden.social

Ich mache gerade eine Zertifizierung zum Certified Professional (User Experience) und dabei ist diese entstanden. Schön, wenn man Lernen und Spaß zusammenbringen kann!

#ux #mindmap #scribbles #visualisierung #HCD #userresearch #productdesign

Last updated 1 year ago

Experientia · @experientia
60 followers · 75 posts · Server mstdn.social

[Book] Think Like a UX Researcher

In this newly revised Second Edition, you'll find six new essays that look at how UX research methods have changed in the last few years, why remote methods should not be the only tools you use, what to do about difficult test participants, how to improve your survey questions, how to identify user goals when you can’t directly observe users and how unders

blog.experientia.com/book-thin

#userresearch #book

Last updated 1 year ago

Experientia · @experientia
60 followers · 75 posts · Server mstdn.social

People are getting fed up with all the useless tech in their cars

For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment, writes Andrew J. Hawkins in The Verge.

blog.experientia.com/people-ar

#Cars #Technology #userresearch #mobility

Last updated 1 year ago

ThreeOfUs · @threeofus
112 followers · 1020 posts · Server mstdn.social

We did a workshop today! We played back a bunch of customer journeys and findings, identified pain points and opportunities and agreed next steps for the project:
i) migrate our customer to a reliable platform and redesign it to better meet (some hardcore coming up), and
ii) develop our growth and marketing plan.
Some disagreement among senior managers which is pretty standard but tedious 😅

#prototyping #userneeds #database #userresearch #servicedesign

Last updated 1 year ago

torresburriel · @torresburriel
377 followers · 1502 posts · Server mastodon.cloud

Ever wondered how to translate user research into effective UX design? Check out this insightful article by Torresburriel Estudio on @medium It breaks down the process into key steps and shares best practices to help you create better interfaces for your projects. Don't miss out! 👉 uxtbe.medium.com/translating-u

#uxdesign #userresearch

Last updated 1 year ago

Stef Walter · @stephaniewalter
1846 followers · 2061 posts · Server front-end.social

When user testing sessions, bring up trauma: bootcamp.uxdesign.cc/when-user
Very interesting 7 tips to help navigate complex situations where you need to talk about touchy topics like cancer during your user research.

#userresearch #trauma

Last updated 1 year ago

Silvia Maggi · @silviamaggi
448 followers · 42 posts · Server mastodon.design

Design, Digested 46 is out! In this issue:

– Wise: UX without borders
– The rhythm of your screen
– 60 ways to understand user needs that aren’t focus groups or surveys
– Accessible numbers
– What languages dominate the internet?

silviamaggidesign.com/design-d

#userresearch #accessibility #ux

Last updated 1 year ago

Matt Edgar · @mattedgar
1517 followers · 2837 posts · Server mastodon.me.uk

Enjoyed reading @pahlkadot's book 'Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better'
A clear call for , and at the heart of public policy making as well as delivery goodreads.com/book/show/748316

#userresearch #servicedesign #productmanagement

Last updated 1 year ago

Stef Walter · @stephaniewalter
1839 followers · 2040 posts · Server front-end.social

AI-Powered Tools for UX Research: nngroup.com/articles/ai-powere
Issues and Limitations: the technology is promising, but there’s a lot of “market claims” that are just claims, and the tools don’t actually live up to their marketing brochure. So, for now, play with it, but also be cautious and double check everything.

#ai #userresearch #aianalysis

Last updated 1 year ago

Mariusz · @mariusz
845 followers · 1273 posts · Server mastodon.design

Contextual inquiry is a semi-structured interview where you learn about a user through a combination of interviews and observations while they work in their environment.

dscout.com/people-nerds/behind

#userresearch #uxresearch #productdesign

Last updated 1 year ago

Matt Edgar · @mattedgar
1497 followers · 2804 posts · Server mastodon.me.uk
Matt Edgar · @mattedgar
1485 followers · 2760 posts · Server mastodon.me.uk

Yesterday on the 111 online teams' show and tell:
* Applying , and to a proposed new design for our national phone service IVR
* What we're learning by placing a link to 111 online on the NHS App homepage for a subset of users

#nhs #userresearch #contentdesign #interactiondesign

Last updated 1 year ago

Upol Ehsan · @upol
748 followers · 700 posts · Server hci.social

🧵

1/ During a meeting with a Radiation Oncologist about an ongoing XAI project, she said something unforgettable:

"As a RadOnc, I'm not interested in benchmark chasing and raising the ceilingr. I'm interested in raising the floor"

Me: "what do you mean by the floor?"

#research #teamwork #ai #xai #responsibleai #userresearch #ux #HCI #RadiationOncology #radonc #mastodon

Last updated 1 year ago

Miguel Afonso Caetano · @remixtures
487 followers · 1902 posts · Server tldr.nettime.org

: "In the discussions, participants described how platforms served different purposes for them and helped them connect with different audiences. One participant described looking for specific things on TikTok, while another used it mostly to disconnect from life’s pressures; another turned to Twitter to follow politics; still others mentioned using platforms for entertainment or as a way to find solutions to problems they were dealing with.

Several highly engaged users described Facebook as a place to connect and interact with others, and one woman discussed how she uses different platforms for different groups of people in her life. A range of platforms came up throughout the discussions, including some beyond those the research initially set out to explore."

pewresearch.org/internet/2023/

#usa #socialmedia #focusgroups #twitter #userresearch #facebook #tiktok

Last updated 1 year ago

Bill Seitz · @billseitz
295 followers · 6538 posts · Server toolsforthought.rocks

My current key methods
* existing-customer data analysis
* 5-minute phone calls to specific cluster of customers with specific current behaviors, to ask specific question about their needs/context.
webseitz.fluxent.com/wiki/User

#productmanagement #userresearch

Last updated 1 year ago

Joe Lanman · @joelanman
561 followers · 1058 posts · Server hachyderm.io

There are loads of great discussions and research findings on the GOV.UK Design System Backlog:
github.com/alphagov/govuk-desi

#design #userresearch #ux #accessibility #govdesign

Last updated 1 year ago