So you need some sort of trading between the problem spaces which works best when there is background knowledge about each other’s problems, which can be done by researching how the user acts and thinks, since this just gives you far more opportunities to constructively trade meaning than a mere short problem statement.

#UX #userresearch

What I found more helpful in the end, though, is that there is no problem more actual (they need to be named, framed,argued for in either context). However, the challenge is, that the user describes is rarely the problem that the business can solve or even grasp from their perspective.

#UX #userresearch

I often heared (and said myself) that "what users say is a problem is not the actual problem".
This makes it appear that the problem UxD finds is the *actual* problem whereas the problem the user names is the one that is *not actual* and at best a shadow of the actual problem. (Obviously that is great for researchers like me to sell the "actual problem").

#UX #userresearch

I follow the Jean-Luc Picard @picardtips
school of user-centred design:

https://botsin.space/@picardtips/110854914248766404

#UXDesign #UserResearch

Ich mache gerade eine Zertifizierung zum Certified Professional #UX (User Experience) und dabei ist diese #Mindmap entstanden. Schön, wenn man Lernen und Spaß zusammenbringen kann!

#scribbles #visualisierung #HCD #userresearch #productdesign

[Book] Think Like a UX Researcher

In this newly revised Second Edition, you'll find six new essays that look at how UX research methods have changed in the last few years, why remote methods should not be the only tools you use, what to do about difficult test participants, how to improve your survey questions, how to identify user goals when you can’t directly observe users and how unders

https://blog.experientia.com/book-think-like-a-ux-researcher/

#Book #UserResearch

People are getting fed up with all the useless tech in their cars

For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment, writes Andrew J. Hawkins in The Verge.

https://blog.experientia.com/people-are-getting-fed-up-with-all-the-useless-tech-in-their-cars/

#Mobility #Technology #cars #UserResearch

We did a #servicedesign workshop today! We played back a bunch of customer journeys and #UserResearch findings, identified pain points and opportunities and agreed next steps for the project:
i) migrate our customer #database to a reliable platform and redesign it to better meet #userneeds (some hardcore #prototyping coming up), and
ii) develop our growth and marketing plan.
Some disagreement among senior managers which is pretty standard but tedious 😅

Ever wondered how to translate user research into effective UX design? Check out this insightful article by Torresburriel Estudio on @medium It breaks down the process into key steps and shares best practices to help you create better interfaces for your projects. Don't miss out! 👉 https://uxtbe.medium.com/translating-user-research-into-ux-design-9594ed905b01 #UXDesign #UserResearch

When user testing sessions, bring up trauma: https://bootcamp.uxdesign.cc/when-user-testing-sessions-bring-up-trauma-a0747c55432f
Very interesting 7 tips to help navigate complex situations where you need to talk about touchy topics like cancer during your user research.
#UserResearch #Trauma

Design, Digested 46 is out! In this issue:

– Wise: UX without borders
– The rhythm of your screen
– 60 ways to understand user needs that aren’t focus groups or surveys
– Accessible numbers
– What languages dominate the internet?

#UX #Accessibility #UserResearch

https://silviamaggidesign.com/design-digested/design-digested-46/

Enjoyed reading @pahlkadot's book 'Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better'
A clear call for #UserResearch, #ServiceDesign and #ProductManagement at the heart of public policy making as well as delivery https://www.goodreads.com/book/show/74831609-recoding-america

AI-Powered Tools for UX Research: https://www.nngroup.com/articles/ai-powered-tools-limitations/
Issues and Limitations: the technology is promising, but there’s a lot of “market claims” that are just claims, and the tools don’t actually live up to their marketing brochure. So, for now, play with it, but also be cautious and double check everything.
#AI #UserResearch #AIAnalysis

Contextual inquiry is a semi-structured interview where you learn about a user through a combination of interviews and observations while they work in their environment.

https://dscout.com/people-nerds/behind-scenes-contextual-inquiry

#ProductDesign #UXResearch #UserResearch

@joelanman
Yes! Following hashtags is a great feature. I follow
#SocialHousing
#UserResearch
#DigitalTransformation
#Leeds
#weeknotes
#ServiceDesign
#NHS

#FollowFriday

Yesterday on the #NHS 111 online teams' show and tell:
* Applying #UserResearch, #ContentDesign and #InteractionDesign to a proposed new design for our national phone service IVR
* What we're learning by placing a link to 111 online on the NHS App homepage for a subset of users

🧵

1/ During a meeting with a Radiation Oncologist about an ongoing XAI project, she said something unforgettable:

"As a RadOnc, I'm not interested in benchmark chasing and raising the ceilingr. I'm interested in raising the floor"

Me: "what do you mean by the floor?"

#research #teamwork #AI #XAI #ResponsibleAI #userresearch #UX #HCI #radiationoncology #radonc #mastodon

#USA #SocialMedia #FocusGroups #Twitter #UserResearch #Facebook #TikTok: "In the discussions, participants described how platforms served different purposes for them and helped them connect with different audiences. One participant described looking for specific things on TikTok, while another used it mostly to disconnect from life’s pressures; another turned to Twitter to follow politics; still others mentioned using platforms for entertainment or as a way to find solutions to problems they were dealing with.

Several highly engaged users described Facebook as a place to connect and interact with others, and one woman discussed how she uses different platforms for different groups of people in her life. A range of platforms came up throughout the discussions, including some beyond those the research initially set out to explore."

https://www.pewresearch.org/internet/2023/06/07/life-on-social-media-platforms-in-users-own-words/#different-purposes

My current key #ProductManagement #UserResearch methods
* existing-customer data analysis
* 5-minute phone calls to specific cluster of customers with specific current behaviors, to ask specific question about their needs/context.
http://webseitz.fluxent.com/wiki/UserResearch

There are loads of great discussions and research findings on the GOV.UK Design System Backlog:
https://github.com/alphagov/govuk-design-system-backlog/issues
#design #userResearch #ux #accessibility #govDesign