v_i_o_l_a · @v_i_o_l_a
902 followers · 5145 posts · Server openbiblio.social
from the organizational point of view there are questions as well, like resources and priorities, because it's not just a new service, but an organizational change with different interests involved. #LIBER2023 #userservices #informationdesks
#liber2023 #userservices #informationdesks
v_i_o_l_a · @v_i_o_l_a
902 followers · 5143 posts · Server openbiblio.social
some findings: at the physical and digital desk users ask different types of questions, the choice of physical/digital desk seems to depends on personal preference and convenience. #LIBER2023 #userservices
v_i_o_l_a · @v_i_o_l_a
902 followers · 5142 posts · Server openbiblio.social
"what is a digital library on zoom?" was the question the colleagues asked themselves after setting up a first online information desk at the beginning of the corona pandemic. so they started using different methods to find out. #LIBER2023 #userservices
François Renaville 🇺🇦🇪🇺 · @fr
249 followers · 382 posts · Server mastodon.topIdea "Add a self-checkout feature in campusM/Library Mobile" is now planned 😃
#campusM #LibraryMobile #alma #selfcheck #userservices
François Renaville 🇺🇦🇪🇺 · @fr
243 followers · 358 posts · Server mastodon.topHow #ULiège Library moved from a paid #ILL service to a free service for our students and researchers...
⤵️ ⤵️
https://orbi.uliege.be/bitstream/2268/301456/1/Poster%20-%20IFLA%202023.pdf
#libraries #academiclibraries
#FreeILL #InterlibraryLoan #ResourceSharing #Alma #RapidILL #UserServices
#ULiege #ill #libraries #academiclibraries #freeill #InterlibraryLoan #resourcesharing #alma #RapidILL #userservices
François Renaville 🇺🇦🇪🇺 · @fr
243 followers · 358 posts · Server mastodon.topHow #ULiège Library moved from a paid #ILL service to a free service for our students and researchers...
👉
https://orbi.uliege.be/bitstream/2268/301456/1/Poster%20-%20IFLA%202023.pdf
#libraries #academiclibraries
#FreeILL #InterlibraryLoan #ResourceSharing #Alma #RapidILL #UserServices
#ULiege #ill #libraries #academiclibraries #freeill #InterlibraryLoan #resourcesharing #alma #RapidILL #userservices
François Renaville 🇺🇦🇪🇺 · @fr
76 followers · 41 posts · Server mastodon.topSome great ideas to again improve our #Alma patron-facing letters 😉 :
"Snippets, subject lines, and exclamation points: A case study in constructing better library emails" in Weave: Journal of #Library #UserExperience https://journals.publishing.umich.edu/weaveux/article/id/1634/
#UX #libraries #fulfillment #userservices
#alma #library #userexperience #ux #libraries #fulfillment #userservices